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Some people may still be somewhat hesitant to take advantage of First Media’s call center service either before ordering or when having advice on the service. Sometimes customers or candidates only use information from the internet or social media as reference material. Even though the information is not necessarily in accordance with their needs.
As a company engaged in the network industry has been widely known by the public for its excellent service. Starting from providing a variety of fast internet features to quality cable TV. Being able to accompany time at home both alone and with family becomes more exciting.
The popularity of call center First Media is getting higher every year, evidenced by various developments and improvements in the quality of its services. It will even be improved again along with the development of information technology and the needs of the wider community. Various socialization and service information will be delivered through customer service, one of which is a call center.
Get to know First Media and its Services
First Media itself has been engaged in the network industry for more than 20 years in Indonesia. Over the past 20 years, it has developed various services and network offerings tailored to the needs of the community. So it can be said that now you know very well what is desired by its customers in the archipelago.
During his journey, various achievements have been achieved, one of which is the achievement of the number of houses that subscribe to first media products. In 2013, it reached its first 1 million homes. Not long ago, about 4 years later was able to reach 1 million second homes, so that the total could reach 2 million more customers.
No wonder the development is very fast because it does offer the best service for its customers. Starting from unlimited or unlimited internet packages, to the installation of cable TV with the best HD channels. Booking is also quite easy. But sometimes without contacting the First Media call center first will be difficult.
The first difficulty of potential customers is choosing the right package for their needs. Considering that it has been developing for 20 years, its products have varied according to the needs of the community. Starting from fastnet, home cable, streamtaintment, and smart living. If faced with confusion it would be nice to contact the call center of First Media.
Some Questions About The Service Before Ordering
Before ordering, as a prospective customer, of course, you have a variety of questions as consideration or comparison before subscribing. Because after all, customers certainly want their needs to be met. But his expenses are trying to be suppressed. So that there is no bendingofthe budget every month. Therefore, research is done first.
The first step that is usually done is to check through the official website of the service provider, namely First Media. Not only looking at the details of the product, but usually also read about the profile and how testimonials from previous customers. Only then compare it to the price offer.
There are some questions, often thrown in the minds or speeches of potential customers. One of them is whether the internet is unlimited? How do I subscribe to it or when I want to stop enjoying the service? How much and how to pay? What happens when you pay late? And various other questions.
Although these questions are trivial, but quite a concern for prospective customers. On the other hand, as a prospective customer himself, there is still a doubt to call the First Media call center. They choose various information on the Internet or social media as material to answer various questions.
Why It’s Important to Contact a Call Center
Although searching for various information can be done on the Internet, we provide suggestions or recommendations to try to contact the call center first. Especially when you want to start subscribing for the first time. There are some good reasons for you, maybe not only able to answer questions but also provide opportunities for benefits for you.
The first reason why you should contact call center First Media is to obtain valid information and according to current conditions. Given that various posts on social media can be written by anyone, there is a possibility – it is possible that the various info is not appropriate. Therefore, it would be nice to ensure its validation by direct phone.
In addition to validation, it is also possible to obtain the development of its services, especially related to promos or other offers. It is realized that writing on the Internet sometimes does not update quickly, so it is necessary to contact directly to know how the current condition about the product. In addition, it will also be delivered systematically, so there is no need to be confused anymore.
Another benefit is that it is two-way, meaning that it can chat and ask directly if there is an explanation that is not understood. Take advantage of the First Media call center facility to get your wishes. It is still not a habit of Indonesians, but starting a new habit is a positive thing to try.
Some Things Can Be Missed If You Don’t Contact the Call Center
In addition to obtaining various information and clarity calling or contacting the call center prevents you from missing some important things. It is very natural if the information posted on the website tends to remain for a long time. In addition to making it easier to understand the product, it also reduces confusion in customers.
In addition, with a cable-based service system, of course, the range of the area is still quite limited. Although it has developed to various regions of Indonesia, it’s a good idea to check the availability first. Do not let when it feels suitable, but just realized the desired product can not be applied.
Another thing that may be missed is regarding the details of the product service. Usually on the website or in the application the description is quite short. It is easy to find customer needs, but when you want to understand more deeply, it would be nice to ask the First Media call center. So that there is no disappointment in the future.
If you see various reviews or reviews are negative, there is a possibility that previously it was not consulted first. Such as the selection of the best package for your region or environment, procurement and installation of TV channels, and various other things. With the initial communication, avoid this happening.
Available Social Media for Development Updates
But sometimes as a customer today, somewhat less accustomed to making direct calls. Especially now that internet packages are distinguished from phone packages, so few have phone quotas. If this happens to you, no need to worry, First Media has social media to always inform the development of its services.
One of them uses twitter and actively shares tweets there. So that if there are obstacles or questions can be conveyed through social media. Make sure to contact through the official channel, so as to get valid info and avoid irresponsible people.
Although closer to today’s millennial generation, the use of twitter has its drawbacks compared to the First Media call center. One of them is that the message is in the form of text, of course limited and arbitrary. In addition, you do not have to get a direct answer, different when through telephone chat can ask and get a direct answer.
The need to internet or get quality entertainment impressions is currently getting higher. Not only refreshing needs, but also work. Considering that it is currently starting to develop the creative digital industry. The need for quotas and networks has increased dramatically. But before ordering it is recommended to contact the First Media call center first.