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Garuda Indonesia’s 24-hour call center is an excellent service for one of the largest airline companies in Indonesia. The wide market share reach is one of the reasons for this company in implementing the best service for its customers. Because customer comfort is one of the main goals of Garuda Indonesia.
In addition, this airline company is also very concerned for every detail regarding service to its passengers. For example, in terms of providing food or snacks to the passengers. They are very concerned about the quality of the food and drink so decided to cooperate with several suppliers who have guaranteed the best quality and quality.
Because it is doneto minimize complaints and negative impressions from customers through garuda Indonesia call center 24 hours in terms of availability. From booking tickets that may be done at any time by prospective passengers make this call center very important for its existence. It’s all for the sake of comfort and the positive impression of the passengers of this airline.
It has been labeled as one of the number one airline companies in Indonesia, Garuda is very careful in everything. Because once a mistake alone can damage their image in the hearts and eyes of passengers or the general public. Because they take the view that anything related to Garuda must be all high class.
Garuda Indonesia’s 24-hour call center is intended for prospective passengers and loyal customers. This airline does not want to lose its market share just because of their poor service in the eyes of customers. Therefore, as an airline service provider company they inevitably have to give everything that is best.
Complaints from customers
Because of the large number of passengers who may have become loyal customers of this airline, so when this company in serving its customers is wrong or the quality drops even if only a little it will be very felt. Because they have become loyal customers and understand very well the services they have received. So you have to pay attention to quality.
Although it has tried its best in implementing high-standard services by providing a 24-hour Garuda Indonesia Call center, there are still passengers or customers who feel poorly served. So they make a complaint to this company through the call center feature which for them is very helpful in making a complaint.
Complaints from these customers are very diverse. Some are dissatisfied with the service of the company’s employees. Then there are also those who are less satisfied with matters related to aircraft facilities. Because when they have paid for tickets, they already believe in Garuda and want to get the best service according to the price.
The most severe complaints are received through Garuda Indonesia Call center 24 hours in providing flight services, namely when there is a flight schedule delay. Though the delay is due to the main factor of bad weather. If the flight continues to be carried out, it will threaten the lives of the occupants of the plane. But passengers sometimes still do not accept for various reasons.
Purpose of Call Center Service
Realizing that the company sometimes still has shortcomings in the provision of aviation services, this call center service was created. With this service, it is expected to be able to bridge the desires and input from passengers to the company. Because it is impossible if the company will ask one by one to the customers.
But the company prefers to provide Garuda Indonesia Call center service 24 hours so that passengers and loyal customers of this airline can more complain independently to garuda. In addition, Garuda also has hopes for its passengers to always provide input and criticism that is able to build this company.
So that from all complaints made by loyal customers or garuda passengers can be the material for performance evaluation of this company. From the evaluation of the shortcomings of the company, better service quality improvements will be made and then able to make their loyal customers comfortable so that there is no loss for both parties as service providers and service users.
Garuda Indonesia’s 24-hour call center is also able to make passengers feel close to the company. Because they can contact him at any time and at any time they need it. This call center is indeed available for 24 hours, so whenever you want to complain and convey concerns related to garuda services, you can contact it through 0804-180-7807.
Types of Call Centers that can be used
Every company must have a call center service to be able to accommodate everything related to customers. But please note that the call center itself has several types. So that in receiving complaints even when doing a marketing activity there is its own name for this call center.
The first is inbound. Garuda Indonesia Call center type 24 hours only to be used and functioned as the recipient of everything related to complaints and complaints of customers or passengers of the aircraft. So that employees when placed in this position are usually those with a good type of listener and patient in dealing with all negative comments from customers.
While the second type of call center is outbond that has an understanding or serves as a medium for marketing. So when there is a company that calls you to offer all its products it means an outbond type call center. For this position, usually employees who are good at negotiations and present everything related to the company’s products.
So basically Garuda Indonesia Call center 24 hours has its own function. If inbond to accommodate the advice and criticism of customers and customer service. Then to market all the products and advantages of garuda, they use the type of outbond call center that is in accordance with their respective tupoksi.
TheMust-Have Nature of a Call Center
A person who is responsible and serves as a call center must have some important characteristics. The absolute must-have trait of a call center is patience. They must patiently receive various complaints even to the point of ridicule from customers. And it is common and ejected from the mouths of customers who feel dissatisfied.
Then care. Call centers must have a high nature of concern for customer complaints. Finally, Garuda Indonesia’s 24-hour call center should have a good listener nature. Because when a customerhas complained about the company’sservice rangan, the call center must listen to it as best as possible to then be conveyed to the company’s internal parties.
Basically, the presence of a call center service in a company is very important to market the product and receive all complaints from customers. That way the company understands very well about the weaknesses that must be corrected. Garuda Indonesia’s 24-hour call center is one of the best services provided by Garuda Indonesia for its customers.